Terms
Terms of Service
Effective for the US-facing site. Last updated: September 27, 2026.
What we do
Story & Hour composes and crafts made-to-order commissioned pieces around the stories you share with us. We do not sell from a warehouse; every piece is created for one person, after a design is agreed.
Approval before production
Nothing is made until you approve a design. The approval is the moment a commission truly begins — before it, you are free to change direction or walk away, no questions asked. We confirm every approval in writing.
Pricing
Pricing is confirmed with the approved design and stated clearly before any commitment or payment — never in fine print, never after the fact. Prices are quoted in USD. If a change you request affects the price, we tell you before we proceed, and you decide.
Your story, your rights
The story you share remains yours. We use it to create your piece and for no other purpose. We do not publish, reuse, or train on your story without your explicit permission. Design directions and final compositions created for your commission are delivered to you with your piece; the studio retains its craft and process.
Responsibility
We stand behind the pieces we make. If a piece arrives damaged or with a defect, we repair, replace, or refund — see our Returns & order changes page. To the extent permitted by law, our liability is limited to the amount you paid for the piece.
Governing law
These terms are governed by the laws of the United States, in line with our current US operation. They are published by Story & Hour and put into effect by its operating company. The operating entity is Xiamen Siweigang Artificial Intelligence Technology Co., Ltd..
Questions
If anything here is unclear, ask us before you commit — hello@storyandhour.com. We would rather answer the question than discover it later.